Water Heater FAQ – Roseville, CA
If you’re experiencing water heater issues in Roseville, CA, Water Heaters Only, Inc. is here to help!
We’ve compiled answers to some of the most common questions we receive about water heaters.
With 57 years of experience, we’re the experts you can trust for fast, reliable service — our phones are answered 24/7, 365 days a year.
Top 5 Most Frequently Asked Water Heater Questions
1. Why is the pipe on the side of my water heater leaking?
That pipe is likely the overflow pipe connected to the temperature and pressure relief (T&P) valve, a safety feature designed to release excess pressure or temperature buildup inside the water heater. Occasional dripping is normal, but if it leaks frequently or continuously, it may indicate a problem. Give us a call at (916) 287-3227, and let us help diagnose and resolve the issue.
2. How can I tell what type of water heater I have?
A quick way to identify your water heater is by looking at the connections:
- Gas water heaters have a gas line at the bottom.
- Electric water heaters do not have a gas connection and are powered by electricity.
- Tankless water heaters are smaller, mounted on the wall, and heat water on demand. If you’re unsure, call us, and we’ll help you figure it out!
3. Why does it take so long to get hot water?
The time it takes for hot water to reach your tap depends on your plumbing layout. In larger or ranch-style homes, the hot water has to travel farther through pipes. Solutions include:
- Recirculation pump systems, which keep hot water circulating so it’s always available.
- Tankless water heaters installed closer to the point-of-use. Call us to discuss the best option for your home.
4. How do I turn off my leaking water heater?
If your water heater is leaking, follow these emergency shutdown steps:
- Turn off the power – For gas heaters, switch the gas valve to “off.” For electric, flip the breaker.
- Shut off the water supply – Locate the cold-water shutoff valve on top of the tank and turn it clockwise.
- Call us 24/7 for assistance – We can walk you through the process or send a technician right away.
5. What’s causing the sizzling sound from my water heater?
A sizzling or hissing sound is often caused by moisture in the burner area, which is normal during high usage. However, if you notice consistent dripping or pooling water beneath the heater, there may be a leak that needs attention. Call us for an inspection.
More Common Water Heater Questions
How long does it take for a water heater to heat up?
Most water heaters take about 45 minutes to heat a full tank of water. If yours takes longer, it may be due to sediment buildup or a failing heating element.
Should I have a drain pan under my water heater?
If your water heater is installed in an area where a leak could cause damage (like an interior closet or attic), a drain pan is highly recommended—and sometimes required. A pan with a drain line can prevent costly water damage.
How quickly can you get to my home in Roseville?
We aim to arrive no later than 24 hours after your call. Our technicians carry common water heater sizes and parts to complete most repairs or replacements on the first visit.
How can I conserve energy with my water heater?
- Lower the thermostat to 120°F to reduce energy use.
- Install low-flow showerheads to cut down on hot water usage.
- Flush the tank annually to remove sediment buildup, which improves efficiency.
Can I move my water heater to a new location?
Yes! Many homeowners relocate their water heaters to free up space. We can install an outdoor enclosure specifically designed for water heaters, keeping it protected while maximizing your indoor space.
How do I choose the right size replacement water heater?
Consider your:
- Household size and water usage
- Future hot water needs
- Energy efficiency preferences
- Available space; our experts can help you determine the best option for your home and budget.
What is the best water heater to buy?
The right water heater depends on your needs. Traditional tank models are cost-effective, while tankless models offer energy savings and unlimited hot water. High-efficiency options can save money in the long run. Let us help you choose the best fit!
What does Energy Factor (EF) mean?
EF measures a water heater’s efficiency. Higher EF ratings mean lower energy costs. Investing in a high-EF model can pay off over time through reduced utility bills.
Why does my hot water smell bad?
If your water smells like rotten eggs, it’s usually due to sulfur bacteria reacting with the anode rod inside the tank. Solutions include:
- Flushing the tank
- Replacing the anode rod
- Treating the water supply; call us if your water smells off—we’ll help resolve the issue.
How often should I flush my tankless water heater?
Tankless water heaters should be flushed annually to remove mineral buildup and keep them running efficiently. But if you have had your water heater for a few years, and you have not flushed it, it would be best to leave it be as debris may end up clogging your water heater and causing further issues.
What is an anode rod, and why is it important?
The anode rod protects the water heater tank from corrosion. It attracts minerals and deteriorates over time, preventing the tank from rusting. Replacing it when needed extends the lifespan of your heater.
What is thermal expansion, and do I need an expansion tank?
When water heats up, it expands, increasing pressure in the system. A thermal expansion tank absorbs this extra pressure, preventing damage to your plumbing. In some cases, it’s required by code.
Is high water pressure a problem?
Yes! Water pressure above 80 psi can damage your plumbing and appliances. A pressure-reducing valve (PRV) can protect your system and extend the life of your water heater.
Do I need earthquake straps on my water heater?
Yes! California law requires water heaters to be strapped securely to prevent tipping during an earthquake. If you’re unsure if yours is properly secured, give us a call at (916) 287-3227 we can help.
How does the warranty work?
Water Heaters Only, Inc. stands behind the units we install. If an issue arises during the warranty period, we’ll handle the service, so you’re not left dealing with the manufacturer.
Need Help with Your Water Heater? Our Roseville team is available 24/7 to answer your questions and provide expert water heater service. Call us anytime at (916) 287-3227!